Customer FACTS – SAP Quote to Cash Simplified

Overview

In today’s world of social media and instant access to a world of information customer expectations of personalized offerings continue to increase, this directly impacts the requirements on the order management and fulfilment system. With customers having so many options, the customer experience during the order and fulfilment process has to be simple, efficient, user friendly and ensure on time delivery.

To be competitive in today’s markets, fast response time to customers’ issues is key. Communication and interaction needs to be optimized. Customer Service Agents and Sales Representatives lack an holistic view on their customers’ data and the related products & service purchased, since important information is distributed among multiple areas within SAP. Many different transactions make it time-intensive for the customer service agents and sales representatives to provide information on specific customer orders, deliveries, complaints, etc.. Information gathering about customers is usually time consuming and costly. Applications are required that provide a complete view on customers. Customer FACTS delivers such a holistic view.

Now, you can have it all, including:

• Customer Service Reps and Sales can have a 360^◦ view of a customer
• Simplify quotation creation process
• Simplify order creation process
• Simplify shipping visibility for customers
• Simplify invoice creation process

Information Sharing Made Easy AND Cost-Effective

It’s easier than ever to enable your information workers to be productive — and save — by simplifying the SAP Quote to Cash process through Microsoft productivity platform. The MPS Partners solution provides four core integration points:

• Line of business
• Workflows and e-forms
• Document management
• Reporting and dashboards

Enable broader SAP access via the collaboration and sharing capabilities of Microsoft productivity platform to work smarter and gain efficiencies.